NCAB GROUP

Customer Start-up

What are your expectations? Our first step is to understand your PCB requirements, your expectations and your existing supply chain issues.

The start-up process establishes how we can best collaborate to ensure that we deliver at the highest level whilst still giving you the security that final control of how PCBs are delivered into your production facility stays with you.

CUSTOMER START-UP PROCESS

 

Scroll the bar to see our customer start-up process.

 

WORKING PROCEDURE FOR CUSTOMER START-UP:

1. APPROVAL OF NCAB GROUP
Initial meetings to agree approval process & timelines.

2. DEFINING CUSTOMER NEEDS
We understand our customer expectations, specifically service paramemters, KPI’s, continuous improvement programs and targets.
We participate in extensive and detailed benchmarking across a broad range of technologies, volumes and lead-times to demonstrate competitiveness.
Where non standards technologies or materials are specified, we conduct detailed, in depth Design For Manufacturing (DFM) reviews to establish and match best fit factories, with documented procedures to enhance productivity and reduce cost.
After checking the gerbers we choose the factory that we deem the most suitable with regard to quality, delivery precision, lead time and price.
For standard lead-time parts, we aim to return quotes within 6 working hours. For prototypes, our target response time is 2 hours and for non standard technologies & materials, 16 hours.

3. QUOTE FOLLOW UP AND CUSTOMER ORDER
We follow up quotes to ensure we have met your expectations. For non standard technologies & materials, we can support sample approval prior to volume production. For standard technology, we support all production volume needs on accelerated or standard lead-times.

4. PROTOTYPE ROUTINE AND PCB DELIVERY
We follow specific & well proven routines when manufacturing prototypes or samples. For more detailed information about these routines please contact your local NCAB Group company.
Depending on the delivery requirements, we offer a variety of express deliveries, ranging from 12–72 hours. Our PCB deliveries always include a test report and micro sections.

5. SAMPLE REVIEW AND QUALITY DISCUSSIONS
For special projects and major new project production start ups, we meet and work closely with our customers using our sample review process to jointly develop and agree plans to improve time to market, production yields, quality improvements as well as evaluate cost down initiatives. Follow up meetings are held to ensure that NCAB Group continue to achieve the goals agreed, and that any deviations can be managed correctly for future orders. If there is a major deviation these are handled according to our normal improvement processes.

6. GPA SIGNING AND VOLUME RAMP UP
After sample or prototype approval, we work with our customer to formalise and sign a GPA (General Purchase Agreement) which outline all critical supply chain terms & conditions. We also offer to conduct audits at our customers sites to ensure optimum production process compatibility between PCB manufacture & assembly which helps eliminate unnecessary quality problems that might be related to different processes.

7. END CUSTOMER VISIT (TYPICALLY SUITABLE FOR EMS COMPANIES) AND QUARTERLY MEETINGS
This is an option that many of our EMS customers use today to establish and strengthen relationships between themselves, their customer and ourselves. The benefits can be more effective communication in the design phase, a better understanding of the projects, quicker TTM and a more cost effective product.
With many key customers, we participate in quarterly, multi-discipline review meetings to review KPIs and agree business plans going forward – see typical topics in our
Customer Report.