Our technical team - always ready to support you

We have met some of our technicians from our local companies, and asked them about their work at NCAB Group.

Jeffrey Beauchamp – Technical / Engineering Manager at NCAB Group USA

Jeffrey has been with NCAB since 2003.

What are your responsibilities as Technical / Engineering Manager?
I am responsible for supporting our customers with technical guidance, mentoring and assisting our team of technicians across North America and qualifying and maintaining our Domestic supplier base.

What is the most interesting part of your role?
The most interesting part of my role is that at any given moment of the day one of our customers can call me with a new project they need help with. I can work on PCBs across multiple applications throughout my day and I never know what the next project will be.

What do you see as the biggest challenge in your role?
The balance between lowest price and highest reliability is usually the most challenging part. I can have a high-reliability project followed by a low cost project and the balance keeps me on my toes for sure.

What do you think are the most important factors in creating a high reliability PCB for your customers?
IPC Class 3 copper plating for me is the most important feature. This one change typically is a small cost adder but it helps to avoid so many additional concerns. Having this as our standard makes our PCBs significantly better than our competitions and also helps us avoid so many potential issues related to the through-hole plating. When we send a PCB out to our customers this addition provides us with the confidence to know it’s going to last in use for a long time.

What emerging trends do you see or have you been working with more recently?
It’s not necessarily an emerging trend but we have seen a significant increase in flex and flex rigid this year. It has been a big increase over previous years and it’s good to see so many companies from different backgrounds using the higher level of tech to further their product base.

What is the best thing with a career at NCAB?
It has to be the level of pride we get from not only offering a solution but going further and helping our customers. We frequently get a project where another PCB supplier had issues with building them reliably and we get the opportunity to help get our customers not just with supplying them with PCBs but helping to get them out of a bad situation. Countless times we get these requests and it’s a great feeling to truly help.

Hüseyin Anaç – Technical Support Manager at NCAB Group Germany

Been with NCAB Group since 2013

What are your responsibilities as Technical Support Manager?
I have quite a few responsibilities including:

Internal training for sales and technicians
General technical support for customers
Project related technical support
Being a representative at trade shows
Professional speaker/presenter for seminars / workshops / webinars
Bonding relationship to suppliers
Visiting and educating with the customers

Why did you start working for NCAB Group?
From the beginning I had the good feeling that the employee is most important at NCAB Group, and after 7 years I can still agree this is the NCAB way.

What is the most interesting part of your role?
To help customers find solutions.

What do you see as the biggest challenge in your role?
Time management is a big challenge for me.

What do you think are the most important factors in creating a high reliability PCB for your customers?
Deep knowledge of the PCB and the communication between customer and factory. Furthermore it requires also an intelligent factory management system in place.

What emerging trends do you see or have you been working with more recently?
Miniaturization is continuting to be a big trend in our marketing.

What is the best thing with a career at NCAB?
It never gets boring and is always challenging! If you want to develop yourself then you always have support. And of course to work in a great team with lovely peers.

Mickaël Cavoleau is Technical Manager at NCAB Group France

Been with NCAB Group since 2016.

What are your responsibilities as Technical / Engineering Manager?
I am in charge of technical support for French customers during project or design stage. More and more customers need complex technical support in order to identify what is needed to achieve quality and reliability. I also visit customers in order to understand the project and select the “best” PCB corresponding to their need. I organized some technical seminars and also webinars. I am also in charge of quality (Certification of Compliance, claims, customer’s audits, etc.).

Why did you start working for NCAB Group?
Prior to this role, I was a NCAB’s customer. I audited NCAB factory management process and factories in China, and I was impressed with NCAB’s ability to manage factories and the technical knowledge of NCAB. During this audit, I really felt the importance of the customer for NCAB and how quality is a fundamental value. Since this visit, I am convinced NCAB has never been a ‘trader.’ After 10 years working for an EMS company, I had an opportunity to work for French office, and I took this opportunity.

What is the most interesting part of your role?
Working with customers on new projects is very exciting. Each PCB is different and all these projects are so interesting and I get excited and invested for the customer to introduce the final product. It’s very important to introduce NCAB at the beginning of the design in order to reduce risk and the potential cost and time of product redesign after volume production has started.

What do you see as the biggest challenge in your role?
To achieve the best compromises for the PCB design. Most importantly is to define a PCB achievable with reasonable cost and lead-time while the balancing the customer’s needs. Finding the best solution for the customers is very satisfying.

What do you think are the most important factors in creating a high reliability PCB for your customers?
Before NCAB I worked for an EMS company. So I know how the quality and reliably of the PCB are important and vital. If you don’t build a reliable PCB or you don’t work with the best factories the financial consequences can be dramatic.

What emerging trends do you see or have you been working with more recently?
Customers need more miniaturization of electronic functions, so they have to choose complex components with small pitch (BGA). In this case an HDI board must be used. I recommend to download our guidelines, and contact us in order to select the best constructions. We also see more rigid flex boards needed for 3D integrations.

What is the best thing with a career at NCAB?
Like each NCAB employees, NCAB Group provides me with the freedom to take my own decisions based of the values of the company (Quality first, Strong relationships, Full responsibility).