The NCAB Group Factory Management organization ensures continuity of product quality throughout the supply chain. The Factory Management team consists of 56 specialists based mainly in China, working with the Strategic Purchasing Manager based in Sweden. The team are responsible for managing and developing our factory portfolio in line with market needs and NCAB’s group standards.
Close collaboration with the factory is the key
Our strategy is to be on the spot and work directly and closely with the factories. Our Factory Supervisors are directly responsible for each factory’s performance as well as for building relationships and acting proactively and reactively. The Logistics team follows purchase orders and deliveries from the factories on a daily basis and provides feedback to the factory and the local NCAB Group company. Our QA Team performs audits/mini-audits, working proactively on quality performance. We compile complaints and delivery statistics, and resolve problems through resolute action, immediately visiting the factories if necessary. All factories have been set clear targets through our KPIs (Key Performance Indicators).
Rapid problem solving and early warnings
A key element of factory management is rapid problem solving if and when deviations occur. Technicians and/or Quality Engineers can be on site in the factories at short notice in order to find the root problem and quickly resolve it. This also applies with regard to rapid implementation of specific customer requirements or issues relating to specific projects. In the event of delays, we can expedite a special delivery where needed, or assign to an alternative factory if required. Frequent progress updates are shared with our customers. Our own staff are responsible for each factory and our aim is to have a presence at all our main factories.