Customers

Customers – together for sustainable products

Quality first is one of our three company values and it guides our everyday decisions. Working together with both customers and factories, we produce high-quality PCBs in a sustainable way. In the product development phase, we engage with our customers to develop a sustainable design, and then select the best factory for each project.

One of our technicians holding a customer seminar.
In 2018, we hosted 119 technical seminars and 10 sustainability seminars for customers.

Long-term goal

To steer the sector in a green direction

Measurable goal (status December 2018*)

  • Top scores in customer satisfaction including sustainability.

Actions and achievements 2018

  • Conducted customer satisfaction survey, see below result.
  • Externally verified self-declaration covering social responsibility SIS-SP 2:2015 which is based on ISO 26000, with excellent result.
  • Continued communicating our sustainability work to our customers (seminars, newsletters, customer meetings, social media, ad campaign, fairs).
  • 119 technical seminars and 10 sustainability seminars for our customers
  • Continuously reduce environmental footprint.

Actions and achievements 2018

  • Continued focus on the chemical handling in our sustainability audits, resulting in improvements.
  • Rail transport – volume carried by train still small but increased.
  • Continued developing our quality processes and performance to minimize scrap and less use of resource in production.
  • Excellent product quality performance.
  • Developed and released our design guidelines for flex and rigid-flex technologies to optimize the PCB for production, and develop a high quality product.
  • Established group-wide Technical Council

*Explanation of bullets

  • not started/far from reached
  • on track
  • completed/reached

For more information, download the latest NCAB Group Sustainability Report.