When all this is in place customers can focus more on factors such as; problems solving, detect mistakes in Gerber files, design support, 8D reports, response time, product mix, (to shrink no of suppliers) and sustainable business. The list can be long and it will grow as time goes by.
So the question is, can you support customers with all above important factors with small purchase power? NCAB claims – NO. As an example we have lately been approved according to the ISO 26000 criteria’s (approved by SP, a Swedish audit authority). Will this be beneficial for our customers? Yes, of course as it should be considered as an insurance. For example, a factory can very well be closed down by Chinese authority due to using child labor or for breaking the harsh emission laws. What happens then with the supply chain? What would the cost then be?
In order to satisfy all customer´s various needs, we need to invest in all areas so customers feel safe and get the absolute best offer for all various products, so they can spend the time and money to develop their business.
It’s all about sleeping well! Who wants to wake up in the middle of the night to worry about PCBs?
Our customers need to focus on growth and if a company doesn´t grow it’s actually going backwards! Stagnation is not an option for more than max 1-2 years. Strong growth focus is important for NCAB so we can secure future development and a long term relationship. For example if we bring on a new customer in USA with special logistic demand that require a change in our ERP system, it could very well be used and save money for a customer in Germany.